Stuck on logo

suvomondal25suvomondal25 Level 1
edited April 2021 in ZenFone Max Pro Series

MY asus zenfone max pro m2 (64gb) suddenly get stuck on logo. it's not even entering the recovery mode. what should i do ?


  • Hi suvomondal25

    Thank you for your asking. Please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Factory data reset"

    5. "Reboot system now"

    #Hardware Reset Guide

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

    If you still can not access recovery mode, please contact ASUS repair center in the country of your residence:

    If it is impossible to access the service center during Covid-19 period, please try CallUs:

    **Please backup before you submitted to the repair center.

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