Problem with Gallery permissions

rockaskanerockaskane Level 1
edited April 2021 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: latest official version with all updates
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Gallery

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hi there.

I am having a weird problem hope someone can help me with this.

I installed an external SD Card and it works fine.

The problem is that when I try to copy a photo or move it from internal memory to the external card, gallery always demands for permission, i grant it but I get the message "permission failed".

How can I fix this?

Thanks in advance.


  • AmitGardeAmitGarde Level 5
    edited March 2021


    Settings>apps & notifications>top right corner 3 dots>reset app preferances. Now check again

    If still issue exists than kindly try reinserting of external memory & see if it fixes.


  • Seems to fix the problem... thank you :-)

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