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Hello Asus, where are you?

Jesp_r
Rising Star II
Hi there! First of all, I am very sorry if I write badly, I am Spanish and I am using Google Translate. Also, I want to say that I am not an Asus Fanboy, I am just a simple user who wants to give my opinion.
I have a Rog 3 of 16Gb. I bought it as soon as it went on sale on the official website. I've been visiting this forum for a long time, I don't write much, but I always read. The reason I'm writing this is because I feel like I have a different phone than other users seem to have. What I mean is that maybe the Rog3, depending on the version, have bugs or not. On my phone for example, I don't have blackcrush, nor did I have the L3 problem, the battery lasts a long time and in general, the phone is doing quite well.
From here on, I don't mean to say that the phone is perfect, it isn't, and it has bugs, like all phones. I understand that this is a very expensive phone (especially my 16gb phone) and it is true that Asus should have better support.
We are talking about an expensive phone without VolTE, without monthly updates, with a security patch from December 2020 to March 2021 .. anyway .. I feel, that my phone is different from the rest of those who comment on this forum, but at the same time I feel that Asus support is very bad. Users need Asus to clarify its update policy. A 6 month old flagship phone should not have a 4 month old security patch, this is very concerning.
A flagship phone should have VolTE, when 3g networks disappear .. what do we do? do we throw it away? Asus please put the batteries on ..
In short, this is my opinion, my phone works fine, but I understand most of the complaints on this forum. I think we all deserve better support, we pay a lot of money to invest in Asus Rog Phone 3, and Asus is abandoning us. Just think .. if the rog3, 6 months old, is in the December 2020 patch .. where will it be in 1 year or a year and a half? anyway .. just think ..
32 REPLIES 32

Danishblunt
Hall of Fame I
No black crush you say?

Watch this video at exacly 60% brightness in a dark room and tell me again you don't have black crush lmao.

Jesp_r
Rising Star II
I have not written this post to create a debate or discussion. I only tell my experience. I think that all Rog 3s are not the same, some have some bugs and others don't. But here the problem is not that. The problem is in the support, a problem that affects EVERYONE with a Rog 3.

MrBlackCrush
Rising Star II
I don't think there are problems on support, the phone get more updates than Xiaomi or Oneplus, the only problem is that these updates aren't solving the main bugs.
VoLTE or not I don't know, but I have 4g+ and my calls quality is perfect, so I wouldn't cry for this

botboy444
Zen Master I
simo97.codega

I don't think there are problems on support, the phone get more updates than Xiaomi or Oneplus, the only problem is that these updates aren't solving the main bugs.

VoLTE or not I don't know, but I have 4g+ and my calls quality is perfect, so I wouldn't cry for this


View post
comparing asus to oneplus or xiaomi is kinda null and void considering that asus' mobile division is TINY compared to one plus (who besides TV's ONLY make phones) and Xiaomi (which is china's biggest phone company afaik?)

and the thing is, asus ARE fixing the bugs, how longs it been since theres been someone complaining about the whole widevine thing that happened last year??? hmm?

for as small as they are mobile division wise, asus arent doing that bad, but they need MORE COMMUNICATION about updates, WHAT is being added AND WHEN, not "it'll be here soon" because soon can also mean infinite time, its just frustrating

ANY update is literally better than NOTHING AT ALL