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Speakers Turn Off While in Use - Win10 But Not Win7

jsblumejsblume Level 1
edited April 2021 in Others
  1. System: Win10 Pro 64-bit build 19042.868
  2. Battery or AC: AC
  3. Model: G703GX
  4. Frequency of occurrence: every 45 minutes
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：

I have a Sony SRS-XB20 Bluetooth speaker. For about a week now, after about 45 minutes listening to music (iTunes) the speaker powers off. I do not use Bluetooth - the speaker is plugged in to the jack.

To test the speakers, I connected them to my ASUS G75VW running Win7 Home. I've been listening to music all day and they haven't powered off once.

Two days ago I updated to the latest Win10 version and double-checked the Realtech driver.

I suspect it may be a Win10 update interfering.

Has anyone else experienced a similar issue?

Thanks!

Comments

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    So if you plug in another headset to the jack, or use bluetooth with the speaker, does the issue happen?

    Thank you.

  • jsblumejsblume Level 1

    Sorry, Blake_ASUS - I didn't get a notification that you'd replied. I don't wear headsets long enough to know. I haven't tried using Bluetooth - I could give it a try.

This discussion has been closed.