Max Pro M2 stuck in zenfone logo after draw pattern

ilhamfajarilhamfajar Level 1
edited April 15 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ZB631KL
  2. Firmware Version: Not remembered but stock, never update
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: From thursday 2021/03/11 onwards
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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my phone just stuck in zenfone logo, after draw pattern (phone turn on, powered by android, asus logo, zenfone logo, draw pattern, zenfone logo, stuck)

recovery mode still can accessed

is there any posible way to backup all of my data (including apps) because i have saved password in dashlane that i cannot afford to lose

Comments

  • Hi ilhamfajar

    Thank you for your asking. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    Then, please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Factory data reset"

    5. "Reboot system now"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

This discussion has been closed.