How to fix my problem

edited April 2021 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus_X00TD
  2. Firmware Version: Android 10
  3. Rooted or not: Not
  4. Frequency of Occurrence: Every few hours
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I have had a problem with my smartphone lately. My smartphone often turns itself off after updating to Android 10. I don't know if it's due to firmware or hardware. Before turn of suddenly, it is usually marked with a lag or the touchscreen cannot be touched. I feel annoyed about this problem. Because this has happened several times. Even though my usage is not excessive and the installed applications are all safe applications.I hope this problem can be resolved soon. Thank you for your attention.


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