POSSIBLE FIX FOR ROG PHONE II UNEXPECTED SHUTDOWNS/HANGS/RESTART

DeadayyaDeadayya Level 1
edited April 5 in ROG Phone 2

This worked for me, it might not work for you. I have read on one of the threads that one guy had the issue even after he got it fixed at Asus service center. This could be a software bug.

  1. Model Name: ASUS ROG 2
  2. Firmware Version: Android 10
  3. Version: 17.0240.2012.65
  4. Baseband Version: M3.23.44.18-Yoda_001522
  5. Kernel Version: 4.14.117-perf [email protected]#1 Thu Dec 10 19:40:51 CST 2020
  6. Build number: QKQ1.190825.002.ww.phone-17.0240.2012.65
  7. Extension ROM: 1.1.228
  8. Rooted or not: No
  9. Frequency of Occurrence:
  10. APP Name & APP Version (If your issue relates to the app)

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I own a ROG Phone II as well and had the same issue of hanging phone and constant restarts, and also unexpected shutdowns.

I started having the issue so I had reset the device. And I couldn't even get past the language selection page. I had noticed and single point getting warmer.

I decided to keep the device as cool as possible. So I kept it in the freezer for 10 seconds and I was able to setup the device while it was cool.

However, On normal mode while playing pubg the phone hangs and shutdown unexpectedly, 3 to 5 or continuosly withing 30 mins. And the device wasn't heated at all.

So I changed the settings on armoury crate scenario profile for pubg, to X Mode Level 1, CPUFreq to 2.75 and Temperature Control to High. AND PROBLEM SOLVED. SO I KEEP MY PHONE ON X MODE ALWAYS.

TO ME IT SEEMS THAT ASUS IS HAVING A SOFTWARE TUNING ISSUE. A CRITICAL TUNING CODE THAT ASKS THE PHONE TO SHUTDOWN TO COOL DOWN. OR A CONFLICTING CODE WHICH HANGS THE CPU OR ANYTHING. KINDLY LOOK INTO IT.

Let me know in the comments if this works for you as well.

@Titan_ASUS @laura@Laura_ASUS

Comments

  • JayeshBJayeshB Level 1

    Man this is frustrating. Forget gaming I can't even do normal things on this phone. The battery drains quickly, the phone shutsdown while charging. what hell did i pay for? Bugs? crappy phone ?

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