Unable to extend warranty on G15-G503QR

PcItalianPcItalian Level 1
edited April 1 in Others
  1. System: ASUS Zephyrus G15 - G503QR
  2. Battery or AC: Either
  3. Model: G503QR
  4. Frequency of occurrence: Everytime
  5. Reset OS: N/A
  6. Screenshot or video:

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Detailed description:


I'm trying to activate an extended warranty for my G503QR and the website keeps saying "Server Busy, Try again later" and if I attempt to do it from the MyASUS App I get "Sorry, we haven't provided ASUS Premium Care yet at the moment" (poor English).


I know I have 180 days (minus the week I've had it) but this doesn't bode well on a $1800 laptop with an additional $150 warranty.

Comments

  • PcItalianPcItalian Level 1

    Also, web chat forwards to a FAQ page, so no help there. Email support gives me a 404 error, and Asus Official Twitter is not responsive (within business hours). I've been on hold with phone support for 20 minutes and still nothing.

  • Hello Pcltalian,

    Where did you buy the warranty extension? MyASUS or retailer?

    It seems to be sever issue in the region, may I have the link to check with relative team?

    Please kindly understand that our Twitter account is not live chat service channel and mods are not in the same time zone as you.

    Thank you very much.

This discussion has been closed.