ScreenPlus Application Center cannot open MS Outlook

luthewluthew Level 1
edited April 15 in ZenBook
  1. System: Windows 10 | Firmware Version: UX481FL.308
  2. Battery or AC: both on battery and on AC
  3. Model: Zenbook Duo UX481FL
  4. Frequency of occurrence: Always
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:

After updating with the following:

  1. 2021-02 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB4601382)
  2. 2021-02 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2 for x64 (KB4601554).

I've cannot launch MS Outlook via ScreenPlus Application Center or even from the Task Group that has MS Outlook. Please see error message below.


This still occurs even after allowing full control for all user

  1. All Application Packages
  2. All Restricted Application Packages
  3. Creator Owners
  4. System
  5. Administrators
  6. Users
  7. TrustedInstaller

I'm on the the following ASUS ScreenPad Plus Control Panel application and drivers:

  1. ScreenXpert application: version 2.1.10.0
  2. ScreenXpert driver: v1.2.2.0
  3. ASUS system control interface V2.2.37.0
  4. ASUS ScreenXpert Interface V2.0.8.0
  5. ScreenPad Plus Optimizerr V1.0.0.6


Is there a fix? or should I wait for ASUS updates?

Comments

  • edited March 10

    Hello luthew,

    Are you able to open other MS app? like Word, excel or Powerpoint?

    If you delete the icon in Application center and task group, then added in back does it work?

    Are you able to open it from main screen instead of Screenpad plus?

    Thank you.

  • luthewluthew Level 1

    Same for all MS app (Word, Excel or Powerpoint) --> Cannot open it via Screenpad Application Center.

    Same happens after deleting the icon in Application Center and adding them back.

    Able to open MS apps from the usual shortcuts (Start Menu, Desktop Shortcuts, Taskbar & etc.) with in issues.

    Having issues only by openning MS Apps from the Screenpad Application Center.

  • Hello luthew,

    Thank you very much for the information.

    I need to consult more about it.

  • Hello luthew,

    After confirming internally and externally, this is a issue by Office APP.

    We are working on and waiting for the solution.

    Will keep you updated.

    Thank you.

  • luthewluthew Level 1
    edited March 16

    Hi,

    Issue got resolved after the ScreeXpert App was updated to 2.1.12.0 just yesterday, Mar 15, 2021. The update came via Microsoft Store.

    All is good now.

    Thanks

This discussion has been closed.