Heating Issue

ZT-dcf4dcf5

Please tell us some basic information before asking for help:

1. Model Name: Asus ROGII
2. Firmware Version:
3. Rooted or not: Not rooter
4. Frequency of Occurrence: n number of times.
5. APP Name & APP Version (If your issue relates to the app): Whatsapp, Instagram, Pubg, Even normal calls.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Facing Heating issues, it's been an Year and Half. Device started heating alot and turns itself off after reaching 38°C. Phone temperature rises even while charging, on normal calls and even on WhatsApp Call.

So far no solution found.

Anyone came up with solution to this issue?

ARP_ASUS

Hi, normal heating is fine but if heats up at a level which is unbearable then its an issue.

Also, for your phone as you mentioned it auto restarts or shutdown at a particular temp which is 38 there seems to be some issue for which you should visit service center.

https://www.asus.com/in/support/service-center/india