Whatsapp TwinApp Whatsapp web issue

shaileshjoharshaileshjohar Level 1
edited March 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3 ASUS_I003DD

Product: WW_I003D

Device: ASUS_I003_1

Build: QKQ1.200419.002.WW_Phone-17.0823.2008.78-0

Board: kona

Kernel: Unknown release unknown version

Connection: W.I.F.I.

Device ISO8601: 2021-02-23 23:29:34.608+0400

Phone Type: G.S.M.

Network Type: L.T.E.

  1. Firmware Version:
  2. Rooted or not: No
  3. Frequency of Occurrence: Permanent since 1 day.
  4. APP Name & APP Version (If your issue relates to the app): Whatsapp Twinapp

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Suddenly my Whatsapp web for Whatsapp TwinApp (secondary app) stopped syncing with my phone. After deleting the linked PC, I am unable to get past the Device Linking screen below.

Nothing happens despite several taps on "Link a Device" tab. Eventually get the error message as in second screenshot.

Already tried removing whatsapp completely (both main and secondary apps), cleared storage data and cache, re-signed in on whatsapp.

The primary app works without any issue.



  • @shaileshjohar Sorry for the late response.

    Please update your device to 2102.143 firmware if you haven't already, then reinstall WhatsApp and try again.

    By the way, I noticed that you were running old firmware at the time. Do you have a Tencent-branded phone that has been flashed by any chance?

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