Whatsapp TwinApp Whatsapp web issue

shaileshjoharshaileshjohar Level 1
edited March 31 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3 ASUS_I003DD

Product: WW_I003D

Device: ASUS_I003_1

Build: QKQ1.200419.002.WW_Phone-17.0823.2008.78-0

Board: kona

Kernel: Unknown release unknown version

Connection: W.I.F.I.

Device ISO8601: 2021-02-23 23:29:34.608+0400

Phone Type: G.S.M.

Network Type: L.T.E.

  1. Firmware Version:
  2. Rooted or not: No
  3. Frequency of Occurrence: Permanent since 1 day.
  4. APP Name & APP Version (If your issue relates to the app): Whatsapp Twinapp 2.21.3.19

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Suddenly my Whatsapp web for Whatsapp TwinApp (secondary app) stopped syncing with my phone. After deleting the linked PC, I am unable to get past the Device Linking screen below.

Nothing happens despite several taps on "Link a Device" tab. Eventually get the error message as in second screenshot.

Already tried removing whatsapp completely (both main and secondary apps), cleared storage data and cache, re-signed in on whatsapp.

The primary app works without any issue.



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Comments

  • @shaileshjohar Sorry for the late response.

    Please update your device to 2102.143 firmware if you haven't already, then reinstall WhatsApp and try again.

    By the way, I noticed that you were running old firmware at the time. Do you have a Tencent-branded phone that has been flashed by any chance?

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