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Asus Zenbook 13.3 making clicking sound, getting hot

VikdaddyVikdaddy Level 1
in ZenBook
  1. System: Windows 10, 64 bit
  2. Battery or AC: Both
  3. Model: ASUS Zenbook S UX393 13.3" Intel Core i7 Laptop
  4. Frequency of occurrence: Constantly - every five seconds or so
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：My laptop is a few days old. I have noticed today that it keeps making a clicking sounds every five seconds or so. Two sets of two feint clicks. I have also noticed the laptop getting hot and the fan doesn't seem to be turning on.

It's the same issue and sound as this: https://www.reddit.com/r/laptops/comments/in63vq/new_asus_zenbook_14_keeps_making_this_weird/

Please help.

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Comments

  • Blake_ASUSBlake_ASUS mod

    Hello Vikdaddy,

    May I have your BIOS version and may you help to check if it is up to date?

    Thank you.

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  • VikdaddyVikdaddy Level 1

    Hi. Updating the BIOS seems to be the first response, so I did this via the MyAsus app on my laptop. It is now American Megatrends Inc. UX393JA.302, 26/11/20.

    I also did a hardware diagnostic via the MyAsus app and it states that I have a fan issue, and it is still making this sound and the fan isn't turning on.

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  • Blake_ASUSBlake_ASUS mod

    Hello Vikdaddy,

    Please kindly send the device to our service center to further examined the fan.

    Sorry for the inconvenience caused.

    Thank you.

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