My vivobook turned off and dont start anymore, no lights, no fan sound, just dont start, help please

leidy.cordero.pleidy.cordero.p Level 1
edited March 2021 in VivoBook
  1. System:
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:


  • Hello leidy,

    Which model do you have?

    Please disconnect all external device and adapter, then long press the power button for 40 second to see if it reboots.

    If it does not reboot, please send the device to our service center for further examination.

    Thank you.

  • Hi,

    mi model is Asus vivobook pro 15 N580GD, i dont know where is this sevice center!!!

    im kind of desperate, cuz my lap is my world and i work with it.... i love my Asus, please help me!!



  • Hello Leidy,

    Please refer to below link

    Thank you.

  • I live in dominican republic the

    serial number of my product is: N580GD-DB74 J8N0CV05673433C CN:LHX4

    it seems the video card that overheat and no starts anymore 😪

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