now there is another problem after update, after ending the call the screen remains dark after taking away from the ear why is that? can you help it?
???halo admini Asusa
Have you tried restarting your phone?
Maybe you have a case and/or screen protector that has collected dirt around the proximity sensor?
restoring to factory settings did not help, removing the case did not help, cleaning the sensor did not help the sensor works worse and worse, once the screen goes out during a conversation, sometimes it does not, once the screen lights up after the conversation, once it does not light up, today it did not light up at all, I could not turn off the phone or turn on, auto-brightness is also going crazy, the guy on the hotline told me that this problem will disappear after the new update, is that true? the battery is also not much better after the update ... 132, where is Asus support, where zenui help, where device care, why did you do something good, how should I do a test and diagnostics of the proximity sensor, android 10 was great, android 11 only problems, please answer
I bought Asus for the Zenui overlay, and here Zenui is only in name, there is bare android, which has nothing or even asus support or device care, why other companies have nice overlays like miui or others, and here such degradation, not here now has no play with the overlay settings, besides android 11 broke everything that was good in android 10, i'm furious with Asus
Tip: Never trust Customer care executives / Service center executives, they are totally unaware of certain facts of a device, they are unaware of the forums as well, so better stick to Forum mods and some exp users here who shares / reports significant issues / updates / tips
so here I am writing about my problems but so far hardly anyone answers
It happens, like no one guarantees about the time to any solution/help , it all takes time of every individual, meanwhile keep searching forum for related info by keywords and some youtube videos and xda forum
@krewniak19 how should I do a test and diagnostics of the proximity sensor
ASUS smartphones have built-in test SW:
Enter the .12345+= sequence in the ASUS calculator and perform the Proximity test.
not working, nothing is happening
You missed the period at the beginning
what period hmm?
Then hit the equals sign. And make sure it is the asus calculator as he said.
Recording to show for above
where you show a dot, I have a comma, I won't do anything
Is the device language in english? Not sure why it would have a comma.
Maybe something related to this? (Even though this is referring to a different device)
Because the sequence contains a decimal point and some countries use a decimal comma, switch the language to English and you'll have a decimal point. This is either not thought through by Asus or counts on an experienced user to cope in such a situation.
But you don't have to use just an Asus calculator, you can create your own shortcut, for example, using a Nova launcher (use .main.MAIN activity). I have it that way because I have an Asus calculator disabled, I'm used to another one.
I succeeded, thank you, according to these tests, the sensor is fine, so in a million percent the problem occurs through this update, I renew the request to the admins for a new update and look at the problem
Why do I need a build nova? I bought a phone for Zenua and asus took it from me, if I wanted a pure android I would buy a Google phone
BTW hitting the Like button is a more common way of saying thank you :)
I didn't force you to use the Nova launcher in any way, that was just an example of another way to handle a situation like this if you use a non-English language or when you had the Asus calculator disabled. I myself have been accustomed to the Nova launcher and have used it on every phone I have, to have the same environment that I'm used to regardless of the manufacturer, for over 6 years. The ability to create shortcuts for any activities is just one of the many strengths of this launcher.
Was the old Zen ui 5 more to your taste?
Cos there's not much difference between Zen ui 6 to 7 barring they removed and added few things
It's more cleaner snappier now that's the way Zen ui is going now it's stock+
The heavily customized Zen ui of the past never got any positive attention to be honest and was mostly hated for its bloat