English Expand for more options.
Announcement Phone Community Laptop Community

Fast charging stopped

baniakishan990baniakishan990 Level 1
edited March 2021 in ZenFone 5 Series

I need help my phone zenfone5z fast charging stopped



Please suggest

Comments

  • sidarya31sidarya31 Level 3

    Its mainly due to charging cable, try flipping cable port n try.

  • Christine_ASUSChristine_ASUS mod

    Hi baniakishan990

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. As sidarya31 mentioned above, please change the cable and the adapter.

    2. If the issue remains the same, please clean the debris off the port with compress air can.

    The issue could cause by various reasons, a common reason is the battery port had too many debris, so that the port keep detect debris or moisture. Please try to clean your port with soft tools (e,g. compressed air can).

    3. Please also try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    https://www.youtube.com/watch?v=Q5AJ4kNGCFs


  • baniakishan990baniakishan990 Level 1

    I am all ready change charge cabel and adapter and also I switched my phone in to safe mode but same issue fast charging stopped

  • AmitGardeAmitGarde Level 5
    https://zentalk.asus.com/en/discussion/comment/153932#Comment_153932

    Try to blow some air via mouth in faster maner inside charging port so that the impact of air should atleast move dust particles present inside charging port and see if this helps after trying for 3-4 times remember please dont accidentally blow some water droplets with blowing air take care regarding that.

    Now see if this helps ifnot than there is no other option rather than taking your device to nearest service center as early as possible as there may be hardware issue

    Note:- please dont forget to backup your important data before you submit your device to nearest service center. To avoid data loss.

    Thanks!

  • Christine_ASUSChristine_ASUS mod

    Hi baniakishan990

    Thank you for your reply. If the issue remains the same after cleaning the charging port with with compress air can, please bring your device to the nearest service center for further device checking. Please back up your device before visiting: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • baniakishan990baniakishan990 Level 1

    I try to below some air with my mouth but same issue so I thing I will go the nearest service center

    And I not forget to backup my data

    Thank you so much

  • Christine_ASUSChristine_ASUS mod

    Hi baniakishan990

    Also, please try "the Factory Reset" before visiting the service center.

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

  • baniakishan990baniakishan990 Level 1

    Same issue after factory reset

  • Aryan202Aryan202 Level 5

    Try changing cable or try cleaning the charging port with a toothpick

This discussion has been closed.