Rog 2 freezes and reboot while gaming
vijayajt
Level 1
Frequency of Occurrence: very often
Hi, I have Rog 2 which freezes and shut down every time I am playing game or sometimes using other apps too. I guess the problems started after the last update. Earlier it used to get restarted by itself, nowadays It just crashes and I have to manually restart the phone.
It's too frustrating that I can't play games on a gaming phone.
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Lol 😂
Do Format ur phone
probably ur problem will be solved
I'm using same device and specially for PUBG
I face Restart problem once a week
I also have the same issue and did a factory reset my phone, but still, the issue is there! hope someone can help us with this
I Had the Same Problem. Shutdowns and Restarts getting more and more randomly until the phone finally shutted down without possibilty to Start again. Sent it to overhaul after contacting support, gota new Mainboard , was guarantee. Now IT works fine again. (Germany)
did the restart happen while gaming or random at any time?
in my case only while playing pubgm
Random, i never Player pupg. Playing Games Like Black Desert or GeforceNow. But Not only in Games, also while surfing or even when Handy in Idle. And some day It Just shut down and Out. Not even Chance to save Data.
And jeah, Support in Germany ist nice. Got a Return Ticket to the Service Center, was able to Check ever step they did and hadnt pay one Cent.
so far for me it only happens while playing pubg. first, the sound goes out then it freezes. so I don't think it's a hardware issue. but if any have the same issue please share and post ur solutions.
any help from anyone?
Changing your motherboard is the only solution here if you are in warrenty period than you should definetly rush to service centre for a fix before your device gets out of warrenty & completely dead because most of restart related issues are hardware problems and most of them are motherboard for sure.
To locate nearest service centre👇
If it is impossible to access the service center during Covid-19 period, please try Call👇
Note :- please dont forget to backup your important data before you submit your device to nearest service centre.
Thanks!
Hi Vijayajit,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Just turned xmode off and u won't get this issue and try to use good and stable network... I was getting black screen and restart,switch off issue while playing game with charging on after update.Still facing bit issue over jio network but with wifi I'm not facing this issue
Just turn xmode off while using mobile data (jio network) and try to play with good stable wifi connection. Of still problem occur then visit sc near u. As for me I'm not able to visit as it's around 120km away
I realized setting the screen to 60 fps in pubg is solving the problem. but I will try using ur method by turning off xmod
ok so the 60 fps didnt work lol. the problem only occurs while playing pubg so I really don't know why?
final update:
it needs repair lol. looks like a hardware issue. thank you for help
And I just downgraded my a10- a9 now let me check it if it's with hardware or a10- bug
I'm at my worst luck, the issue started in last month of my warranty period and now when I checked with SC they're telling me it's a motherboard issue and motherboard replacement will cost rs. 25000+
I thought it's a software issue, but I've tried resetting my phone manier time didn't solve the issue. I've monitered the system temperature and as soon as my system gets heated above 40°C, it freezes and restrarts. Seems the IC on the motherboard getting heated. Not sure if it's same for you. But I'll suggest if your device is still in warranty, rush to the SC before it's too late.
Mine is good now bo black out no shutdown I just downgrade to a9
Yeah, that thermal engine is fked. Something is overheating.