Switching off randomly especially when charging

RaoPankaj493RaoPankaj493 Level 1
edited March 2021 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG 2
  2. Firmware Version: Latest available
  3. Rooted or not: not
  4. Frequency of Occurrence: every time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Using phone even for 5 seconds while charging and the phone switches off. Playing any video (YouTube or in device) while charging turns off the screen and requires unplugging to turn it back on.... Bringing down notification panel turns audio wizard settings to default if playing songs or any other audio and turns the back LED (music aura) off


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