New ROG G15 won't wake from sleep

pmcroftspmcrofts Level 1
edited March 27 in Others
  1. System: Laptop
  2. Battery or AC: Both
  3. Model: ROG Zephyrus G15 GA503QR_GA503QR
  4. Frequency of occurrence: Everytime laptop sleeps for more than a few minutes
  5. Reset OS: Done
  6. Screenshot or video:

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Detailed description:

My new ROG G15 won't wake from sleep. It requires a hard reset everytime. My second ASUS with major problems. Any others experiencing this?

Comments

  • Hello pmcroft,

    What is your BIOS and Windows (1909/2004/2009) version?

    And are you connecting to any external device with the laptop?

    Thank you.

  • Bios is 404 windows version is  Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)

    It's a brand new laptop has't worked properly since first switch on.

    I've had real bad luck with Asus I bought a G14 that was unusable and crashed every hour randomly. I had to return it. I waited for the new G15 and bought that and it has multiple faults

    Won't wake from sleep without hard reset every time

    Powerbutton is not fitted properly

    Trackpad feels loose on clicking

    Looks like I have to return this one too. Terrible build quality. Very dissapointing.

  • Hello pmcroft,

    I'm really sorry about this.

    May I have your product SN in the PM?

    Thank you.

This discussion has been closed.