ZenScreen Touch MB16AMT switch on failure: black screen, blue light

elan.nehleberelan.nehleber Level 1
edited March 2021 in Others

Every couple of months, my screen turns black and I have to unplug it and let the battery drain for a few days in order for my monitor to turn on again. Please advise.


  • Hello Elan,

    When the issue happen, may you try to press Power button and Menu Button at the same time

    and see if the device can be forced shutdown and reboot?

    If it does not work, please kindly send the device to our service center.

    Sorry for the inconvenience caused.

    Thank you.

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