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The button to turn off my touch pad is not working, how to enable this?

fivedezs
Star I

‎02-16-2021 10:47 PM - last edited on ‎01-16-2024 02:02 AM by Community Manager

System: Windows 10
Battery or AC: Either
Model: Q503U
Frequency of occurrence: All the time
Reset OS:
Screenshot or video:
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Detailed description: The button to disable my touch pad does not work and I would like to enable this button because it hit the touch pad a lot when I'm typing and it messes me up. Please help me fix this button.
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9 REPLIES 9

Blake_ASUS
Community Legend II

‎02-17-2021 01:27 AM

Hello fivedezs,
Do you mean pressing FN+F9 does not work? was there any pop-up when you press it?
How about other function key? do they work?
Thank you.
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fivedezs
Star I

‎02-17-2021 08:01 AM

The other function keys work fine but nothing happens with F9. I've seen posts where this seems to be a common issue but none of the fixes have worked for me yet. I looked up Asus Smart Gesture and tried repairing and reinstalling. I tried going on to the files and troubleshooting the settings. I tried just going into the touch pad settings and canted disable it there either. I'm missing something here.
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Blake_ASUS
Community Legend II

‎02-17-2021 06:57 PM

Hello fivedezs,
Please reinstall the ATK package first, then reinstall the ASUS Smart Gesture (Touchpad Driver)
Q503 Driver & Tools | Laptops | ASUS USAThank you.
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fivedezs
Star I

‎02-19-2021 10:45 AM

I reinstalled both, also changing the recommended setting for each file but I'm still missing a step because I can't get it to work...
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