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ASUS ROG Cetra RGB (rgb only works on the right side)

_Hikaru__Hikaru_ Level 1
edited March 25 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Cetra RGB
  2. Firmware Version: Latest Version
  3. Rooted or not:
  4. Frequency of Occurrence: Often
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Only one side of the RGB on the earbuds is on. They used to work but now they just stopped working. I bought these in November 2020 and only used them a few times. I updated the software about a week ago and it stopped lighting up on the left side. Please help me solve this issue.

Comments

  • Gustav_ASUSGustav_ASUS mod

    @_Hikaru_ Is it the same for both ports? If possible, see if it's the same with another mobile or a PC.

  • _Hikaru__Hikaru_ Level 1
    edited February 18

    @Gustav_ASUS   When I plug the earbuds into any USB type-c port, it only lights up one side of the earbuds. I am not too sure what is wrong with it. The sound works fine, just the RGB is not functioning correctly

  • _Hikaru__Hikaru_ Level 1

    @Gustav_ASUS Are you still going to help me?

This discussion has been closed.