ASUS ROG Cetra RGB (rgb only works on the right side)

Please tell us some basic information before asking for help:

  1. Model Name: ROG Cetra RGB
  2. Firmware Version: Latest Version
  3. Rooted or not:
  4. Frequency of Occurrence: Often
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Only one side of the RGB on the earbuds is on. They used to work but now they just stopped working. I bought these in November 2020 and only used them a few times. I updated the software about a week ago and it stopped lighting up on the left side. Please help me solve this issue.

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