Intermittent problem with ScreenPad not coming back from sleep ZenBook Duo Pro UX581LV

notthatzennotthatzen Level 1
edited March 19 in ZenBook
  1. System:
  2. Battery or AC: Both
  3. Model: UX581LV
  4. Frequency of occurrence: Intermittent
  5. Reset OS:
  6. Screenshot or video:

========================

Computer is two weeks old, all updates have been done. Sometimes when the computer comes back from sleep the ScreenPad Plus is not detected. No second screen is available is screen settings, and Detect does not find it.

I've gone through this page https://www.asus.com/us/support/FAQ/1041420

MyAsus does not find anything with Hardware Diagnostic or Driver error checkups when the ScreenPad is detected or while it is not detected.

Ctrl+Shift+Win+B did not help either.

So far rebooting the computer brings it back, but is not an acceptable long term solution.

Has anyone else encountered this and found a solution?

Comments

  • Hello notthazen,

    May I have the version of your current BIOS, ASUS System Control Interface V2 driver and ScreenXpert driver?

    Thank you.

This discussion has been closed.