My microphone not works properly during calls but sound recorder qorks well and whatsapp audio also

yatooimran2580yatooimran2580 Level 1
edited March 17 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi, kindly let us know the firmware version of the device, also we'd request you follow the below steps:

    1. Check your phone for the latest software version.

    2. Clear system cache.

    3. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    4. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

This discussion has been closed.