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ASUS G14 KEYBOARD LIGHT NOT TURNING OFF

edertentoriedertentori Level 1
edited March 2021 in Others
  1. Battery or AC: BOTH
  2. Model: ASUS G14
  3. Frequency of occurrence: ALWAYS
  4. Reset OS: YES
  5. Screenshot or video:

System: Windows 10

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Detailed description：After RMA because of a problem with the screen, the keyboard is not turning of even when pressing fn + down arrow, very other "asus" function works correctly, and I've done EVERY update in "My Asus" App.

Comments

  • Blake_ASUSBlake_ASUS mod
    edited February 2021

    Hello edertentori,

    May you enter BIOS and set to default again?

    If the problem still persist, please kindly send the device to our service center again to adjust it.

    Sorry for the inconvenience caused.

    Thank you very much.

This discussion has been closed.