BSODs on UX331UN laptop

matthewpchoy

1. System: UX331UN
2. Battery or AC: both
3. Model: UX331UN
4. Frequency of occurrence: Several times a week
5. Reset OS: ?
6. Screenshot or video: ?

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Detailed description：BSODs such as VIDEO_DXGKRNL_FATAL_ERROR and DRIVER_POWER_STATE_FAILURE have occurred on my laptop for the last 18 months and I would finally like to resolve them. The occurrence varies between several times a week to several times a day. These BSODs used to occur when plugging in and out of a USB-C dock.

Please notify me if there is more information that I can provide to assist with the troubleshooting process. Thanks.

Blake_ASUS

Hello Matthew,

Please kindly check if your BIOS is updated.

And please reinstall graphic driver.

Please refer to below official support website

https://www.asus.com/Laptops/For-Home/ZenBook/ZenBook-13-UX331/HelpDesk_Download/?model2Name=ASUS-ZenBook-13-UX331UN

What brand or model is your USB C dock? what kind of device is connect it to the dock?

do you disconnect the external devices from the dock first then disconnect the dock from the laptop?

Also connect the dock to laptop first then connect external device one by one to the dock?

Thank you.