BSODs on UX331UN laptop

matthewpchoymatthewpchoy Level 1
edited March 2021 in ZenBook
  1. System: UX331UN
  2. Battery or AC: both
  3. Model: UX331UN
  4. Frequency of occurrence: Several times a week
  5. Reset OS: ?
  6. Screenshot or video: ?


Detailed description:BSODs such as VIDEO_DXGKRNL_FATAL_ERROR and DRIVER_POWER_STATE_FAILURE have occurred on my laptop for the last 18 months and I would finally like to resolve them. The occurrence varies between several times a week to several times a day. These BSODs used to occur when plugging in and out of a USB-C dock.

Please notify me if there is more information that I can provide to assist with the troubleshooting process. Thanks.


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