Is it Rog Phone 2's End of Life? Open letter to everyone. #PseudoFlagship
ImShrey
Level 1
[Rog 2, Global/Indian Unit, 8/128gb, Non rooted, 0.65 build]
So Still no updates on fundamental issues? (Airtel WIFI Calling, WhatsApp, duo, Skype Bluetooth device issue, random reboots)
No reverts from mods for months, a year and half now? Almost no mod is active in Rog 2 forums these days.
Is RoG 2 a dead rubber already to Asus? Even comments are being approved and won't be published as is, are freaking Kidding me?
Plus, what's sickening is, no android 11 for Rog 2, as Rog series will get ONLY ONE major android update! Yeah, it not a nightmare its reality, and its often disappointing.
#PseudoFlagship
See what I would call Rog 2 or whole Rog Phone series is, "Pseudo Flagship", where in because of spec sheet and price of the device you are made to believe that it is a flagship, but in reality, it's just a hard cash grab. See a flagship is more than a device, it's an experience, be it UI, software optimization, customer satisfaction and after sales support etc.
With Rog 2 however we got late updates, often new bugs, which took forever to get fixed, crappy service center experience (people got their devices damaged from service center), 0 quality control and accountability (Random reboots), and missing fundamental functionality (Wi-Fi calling on Major carriers like airtel).
Let's make better life decisions going forward and stay away from such brands who are running for cash grabs and "0" customer satisfaction.
You make an investment of your hard-earned money, you put a trust on the brand to handle your essential digital experience through their products and yet you get treated as "poor guy asking for favours" which you are never going to get anyways.
Wake up people wake up!
Yours sincerely,
Fellow #PseudoFlagship user!
Comments
I sent my complaint into Asus. I doubt they're gonna 180 and suddenly give loads of software support but at least they have it in writing as to why their mobile devision is losing money.
Exactly, asus is now looking like a tier 3 brand, considering customer support and and quality control in S/W and H/W engineering. Pathetic experience.
Hi shreyashshah16,
Few things:
No VoLTE in Brazil!
1. What you mean by "any time" if it doesn't drop in this update then we have to wait till april? For Next bi-monthly update?
2. If bi monthly is committed then December's update was late a month, and further should have already dropped. So there is delay there. We get updates but off the schedule.
4. Seriously mate? What should I say to that? Its open issue, https://zentalk.asus.com/en/discussion/42296/whatsapp-call-app-crash-and-other-bluetooth-issues-are-not-fixed-yet#latest
Check this thread more than 8-10people already reported this, and submitted logs to different mods, @Anders_ASUS even had open case, for which we received alleged fix in December's 0.65 update, but is still happening. Make a whatsapp call when Connected bluetooth headset. 3-4/10 times device become ir-responsive.
Check the thread I mentioned for details. Even @Melqui can confirm this issue.
@shreyashshah16 In regards to your bluetooth issues, the devs are looking at it and I understand you've already been in contact with Anders_ASUS via PM about this. 🙂
I'm still wondering regarding 1st point, voWifi on Airtel, its such a trivial functionality, I don't understand why its dealyed this much?
@shreyashshah16 Enabling VoLTE/VoWiFi can be an involved process and it varies for different carriers and models. I can't say more about this specific case.
Android update is under evaluation
Do you mean the future of ROG updates are now being considered from the company to be stopped?
Just concerned that's all. Spent alot of money on this device and I don't want to be left in the dust.
I had enough of ROG phones...
Yes, it will. Next time, Samsung flagship.
Samsung is also just grabing money. iPhone remove headphone jack Samsung make joke then they remove in there own now for chargers. Lamo now customer is not God they are GOD.
Yeah but that all happens before you buy the phone, they are not ruining the experience or treating flagships like garbage?
Like providing just one android update, bi monthly updates are missing deadlines, bugs remaining unfixed for months, and missing basic functionality from day one.
Plus they add / port new features very year and make the available to all the flagships of last year.
What asus does? Push out security updates, 2 fixes 4 bugs and false promises.
Expect end of security updates in August, (2 years after launching) and anyways there is not android 11.
So who answers the basic questions here? I mean thats largest carrier in the 2nd largest country on the planet. So is that so much so edge case that no one has answers and we have wait for like a year now?
Freaking 1/3 priced Zenfone Max pro M1 got two android version updates! Again #PsedoFlagship
@ARP_ASUS @Gustav_ASUS @Anders @Anders_ASUS
So who answers the basic questions here?
I mean its largest carrier in the world's second largest country. Is it so much so edge case that it will take more than a year?
And remember phone priced at 15-20% priced of rog phone 2 have this functionality present.
I doubt Forum Mods can really tell us why. But I will kindly ask the mods to pass on our concern about the treatment we've endured as ROG 2 users.
I thought I would update you all on my complaint.
After have a back and forth set of emails I had to de redirected from the UK store because Asus dont actually run these.
Then it was sent to Asus for them only to reply to me as if it was a repair request...
After several emails later I finally get an email telling me they do not take complaints online or by phone and the only way to do this is to send it via post in the UK.
So, I'm writing up more to my complaint and will post it off.
Will let you know in the coming weeks what is said about the ROG 2 experience etc.
Let's just go for XiaoMi then.
At least they care more than ASUS.