I have a zenfone 4 max, latest software on it, The camera does start, but only a black screen.

drbeadrbea Level 1
edited March 19 in ZenFone 4 Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • drbeadrbea Level 1

    Other user seem to have the same problem, already months ago...is there already a solution by asus?

  • Hi drbea

    Thank you for your asking. For stay-at-home troubleshooting, kindly refer to the info below

    1. Try to update to the latest firmware version

    Setting >System>About Phone>Software information

    2. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install 3rd party camera apps and check again.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Please check on SMMI test.

    Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs


    Furthermore, if the situation remains the same after performing the troubleshooting above, please bring your device to the nearest service center for further device checking. Thank you.

This discussion has been closed.