Zenbook Pro Duo EX482EG Freezing

dogan-oguzhandogan-oguzhan Level 1
edited March 19 in ZenBook
  1. System: Windows 10 Home 64 bit
  2. Battery or AC: Both
  3. Model: UX482EG
  4. Frequency of occurrence: Multiple times every hour
  5. Reset OS: Hard reset by pressing on/off button
  6. Screenshot or video: N/A

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Detailed description:

I have recently bought UX482EG and it has been freezing and facing crash errors randomly several times every hour.

I have downloaded latest versions of all drivers, re-installed them, done factory reset with complete drive wipe out. I have downloaded the latest version of Geforce MX450 driver and installed it. I have installed latest Intel Iris Xe driver (driver version 100.9168) as well but screenpad resolution was not suitable with latest Intel Iris Xe graphics driver and I have rolled back to the original one (driver version 100.8935)....Nothing has resolved the problem till now.

It is really annoying to have such a problem from the first start-up with such an expensive laptop...

Does anybody have a solution for this problem? It seems it is a general problem for all Zenbook Pro Duo models...

Comments

  • Hello dogan,

    Since your device is really new, please kindly contact the seller to see if you can replace one.

    Is there any error message you can share ? so we can dig in?

    Thank you.

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