My vivobook turned off and dont start anymore

gosandov

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

Mi vivobook turned off and doesn`t start anymore. I can`t recover my info because the hard disc seem to be bitlocker (Althoug I didn`t activated it)

Blake_ASUS

Hello gosandov,

Please kindly disconnect the adapter, long press your power button for 40 second to reboot it.

If you are stopped by the bitlocker password, please refer to below link

https://www.asus.com/support/FAQ/1042922/

Thank you.