Asus Tuf Gaming F15 FX506L, adding a SSD disables trackpad and keyboard

00sabinmark00sabinmark Level 1
edited March 4 in Others
  1. System: Win 10
  2. Battery or AC: Both
  3. Model: FX506L
  4. Frequency of occurrence: Always when drive is connected
  5. Reset OS: Yes
  6. Screenshot or video: No

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Detailed description:I am trying to add a 1TB Samsung SSD into the drive bay with the included cable. Whenever the drive is installed the trackpad does not function at all and on one occasion even disabled the keyboard. I disconnect the drive and reboot and the trackpad functions perfectly fine. This is on a completely fresh computer with nothing added except Chrome and I even reinstalled windows and drivers to make sure. The only thought I could have is that its a power issue or a bad connector cable.

This is a known working drive that functions inside of a desktop without issue

If you have any insight please assist.

Comments

  • Hello 00sabinmark,

    If you encounter issue for installing a new SSD to the laptop,

    please bring the SSD and the device to our service center and we can help to install it.

    Thank you.

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