X512DA backlight keyboard

  1. System: win 10 64bit
  2. Battery or AC:
  3. Model: X512DA
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:


Hello all,

i have to rewrite my last theme, because it is lost after change the title.

Last week i bought a laptop Vivobook X512DA. The sellers, here in Asuncion in Paraguay, told me, this laptop has a "backlit keyboard". In the user manual, i see it is "optional" and i can switch it on with F7 key.

The F7-key have no keyboard symbol and i find no way to activate the backlight. All other is working well until today.

I have read a similar question here and give you the serial number for check.

SN: L9N0CV112025385

If this device have no backlight for the keyboard (i need it), what can i do? Is it possible to install it? For 3 month, because of the shop warranty, i can't open the device.

ps: my normal language is german, but in this ZenTalk forum there don't exist a loptop community.

many greetings, willi

Asuncion, Paraguay

Comments

  • Hello Willi,

    I'm sorry that your device does not have keyboard backight.

    It can not be changed since it's the it's the hardware design.

    Thank you.

  • Dear @Blake_ASUS , eventually later, after 3 month warranty, if i change some parts of the keyboard? Or is something else outside of the keyboard?

    Independent, I have to ask in the computer shop.

  • Hello Willi,

    Sorry, I'm confused, your laptop is having 1 year warranty and it's not expired yet.

    There is a lot to adjust for keyboard backlight, first you need the hardware, then you need to adjust all the software so you can really use and control it.

    It is not very easy and very difficult if you don't have them in the fist place.

    Thank you.

  • Dear @Blake_ASUS, yes, i know, something can be difficult.

    to warranty: 3 month give the shop. Asus or a service point from Asus in Paraguay maybe 1 year, i don't know. Here in Paraguay don't like the shops the warranty.

    Keyboard hw: What i have to change that the leds are functional? Or maybe, all keyboards have installed the leds?

    Keyboard sw: I have found some tips to install the ATK Package, then it should work. I tried it (V100061 3.9.2019), but it is not working. The service is not running? Maybe, i used the wrong package or any software block the hotkey driver to run?

    But it is clear, if the leds are not installed, the software can do nothing. And, in the production lines, all companies use the same elements, if it is possible. I don't understand, why Asus make the keyboard backlight "optional"? This create more demands then they can save. Maybe, it is only a marketing argument.

    This laptop have a silver color and very small dark grafic structure. Only with a good light i can see the labeling.

    Maybe, you can ask in your environment, what i have to do to get the keyboard backlights working. I would be very thankful for your help.

    many greetings, willi

    Asuncion, Paraguay

  • Hello Willi,

    We would not suggest to change a keyboard from no backlight to having backlight.

    And we do not support or instruct on this change. Hope you can understand.

    Instead, maybe you can contact the seller to discuss about the spec that you expect, maybe they do have the backlight version for you.

    Thank you.

  • Dear @Blake_ASUS,

    i have read your answer and i am very disappointed. Here is my message to Matias from the seller in Asuncion.


    -------- Weitergeleitete Nachricht --------

    Betreff: Re: Notebook X512DA; ASUS Service No=N2101095447

    Datum: Tue, 2 Feb 2021 23:53:34 -0300

    Von: willi uebelherr <[email protected]>

    An: Matias Pereira <[email protected]>

    Kopie (CC): ServiceCenter_AM <[email protected]>


    Dear Matias,

    you can see, also Blake_Asus, moderator in Asus ZenTalk Vivobook, is not able or it is forbidden for him to help us. Here the links and the last message from him.


    X512DA backlight keyboard

    https://zentalk.asus.com/en/discussion/44276/x512da-backlight-keyboard


    Blake_Asus wrote:

    "Hello Willi,

    We would not suggest to change a keyboard from no backlight to having backlight.

    And we do not support or instruct on this change. Hope you can understand.

    Instead, maybe you can contact the seller to discuss about the spec that you expect, maybe they do have the backlight version for you.

    Thank you."


    But, it is true, the easiest way to solve the problem ist to change the device with one with keyboard backlight.


    But the real problem are the Asus designers, because it is absolut stupid for such a keyboard layout in this color with this poorness of contrast of the labeling to distribute without keyboard backlight.


    So, and now, what we can do? I am shure, that this device have a full functional backlight in the keyboard and only the drivers stop to run the ATK-Package. Maybe, the people from Asus Support Latin America, here Marco Antonio, can help us. He can help you and your technicans to activate the backlight. With or without the symbol on the F7-key.


    If they don't help us, then you can delete the Asus entry of my request list for AllInOne PCs. Never i will buy any Asus system.


    many greetings, willi

    Asuncion, Paraguay

  • edited February 3

    Hello Willi,

    For your opinion on the keyboard color, we appreciate your feedback and it is reported.

    We have so many different X512, please refer to below link

    the keyboard backlight is not at product or technical issue for your device, please do understand.

    We suggest and hope that your seller will change a device for you since you got a device that have the specification different from your expectation or what you have been told.

    And again, the keybaord backlight can not be changed for your device.

    Thank you.

Sign In or Register to comment.