This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ZE553KL ZOOM S drain batery

ZT-830099d7
Star I

‎02-01-2021 03:18 AM

Please tell us some basic information before asking for help:
Model Name:ZE553KL zoom s
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
I have the same ASUS model with the same problem. Also Change batery and still have the same problem. TRY ASUS Help with no result.

========================================

0 Kudos
1 REPLY 1

Christine_ASUS
Community Legend II

‎02-03-2021 10:10 PM

Hi joaquimpato@googlemail.com
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please check the battery usage of each app. Setting>Battery>3 dots on the top"Show app usage"
2. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, if the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/

Is there any zone heating up while using/idling? How long has the battery been used? After using a battery for some time, under some conditions it will have a degree of swelling. This behavior will not create safety issues. However, please contact with the local repair center for battery checking/replacement.

For more information, please refer to the links below
[Phone/Pad] Tips for battery charging and storage | Official Support | ASUS Global[ZenFone/Pad] Power saving skills | Official Support | ASUS Global
0 Kudos
Youtube support channel