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Asus TUF Gaming A15 freezing with netflix

jose.miguel.leite.2005jose.miguel.leite.2005 Level 1
edited March 7 in Others

Recentemente eu comprei um asus TUF Gaming A15 e instalei a Netflix pela loja da Microsoft. Quando estou a ver alguma coisa lá e pauso o vídeo o computador também para por completo e a unica forma deste voltar a funcionar é reiniciando-o.

English: Recently I bought a Asus TUF Gaming A15 and installed Netflix for Microsoft's store. When I see something there and pause the video the computer also stops completely and the only way it's going to work again is rebooting it

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello Jose,

    If you use browser to watch Netflix, instead of the APP, does the issue happen ?

    Thank you.

  • jose.miguel.leite.2005jose.miguel.leite.2005 Level 1

    Hello,

    I tried to use browser to watch Netflix, instead of the APP and it worked well but I can´t download episodes.

  • Blake_ASUSBlake_ASUS mod

    Hello Jose,

    May you report this issue to the supplier of Netflix APP?

    Or do you have another laptop that does not have this issue?

    Thank you.

  • jose.miguel.leite.2005jose.miguel.leite.2005 Level 1

    Hello,

    I will try to do that but I don't know how.

This discussion has been closed.