camera focus issue on video call

mistcallermistcaller Level 1
edited March 3 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: asus 6z
  2. Firmware Version: ww-17.1810.2011.183
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): WhatsApp, Instagram etc. on latest versions

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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camera changing focus on video call which makes it uncomfortable for the call.

Comments

  • victor010victor010 Level 5
    edited February 1

    Hi, kindly share a small video of the issue so that we can understand it better.

    also, you may follow the below steps:

    1. Clear system cache.

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. If still you face the issue factory reset your phone after

    taking a full backup : https://www.asus.com/support/FAQ/1006346/

This discussion has been closed.