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Asus 6z Motherboard failure

captainpistonheadcaptainpistonhead Level 1
edited March 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

  1. Asus 6z (6GB RAM, 64GB)
  2. Can't check
  3. Not rooted

I left the phone for charging when I picked it up again it didn't respond. Tried all the suggestions on the internet it still didn't start. So I took it to the service center and they said its a motherboard failure. This has happened just 3 months after the warranty period. Now the replacement costs two thirds of the phones cost.

Now I have seen in this very forum that this model has seen motherboard failures because of a firmware/motherboard issue and Asus knows this manufacturing defect exists. Will Asus cover the cost of repair?

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Comments

  • ColorSageColorSage Level 3

    *mobo uses self-destuct*

    It's super effective!

  • victor010victor010 Level 5

    Hi, please check your inbox for the private message I've sent you since the further information that we need involves your personal information. Thank you.

This discussion has been closed.