Asus 6z Motherboard failure

edited March 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


  1. Asus 6z (6GB RAM, 64GB)
  2. Can't check
  3. Not rooted

I left the phone for charging when I picked it up again it didn't respond. Tried all the suggestions on the internet it still didn't start. So I took it to the service center and they said its a motherboard failure. This has happened just 3 months after the warranty period. Now the replacement costs two thirds of the phones cost.

Now I have seen in this very forum that this model has seen motherboard failures because of a firmware/motherboard issue and Asus knows this manufacturing defect exists. Will Asus cover the cost of repair?



  • *mobo uses self-destuct*

    It's super effective!

  • Hi, please check your inbox for the private message I've sent you since the further information that we need involves your personal information. Thank you.

This discussion has been closed.