Asus Zenfone 5Z Main Camera Blur Issue
suraj051
Level 1
Please tell us some basic information before asking for help:
- Model Name:5Z
- Firmware Version: ww_100.10.107.110_20201118
- Rooted or not: Not
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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@Christine_ASUS Please help me with this.
Service center is asking for camera module 5471 with GST 6456 18%.
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@Christine_ASUS could you please reply on this?
@Christine_ASUS
Is the community for 5z dead or support team is on holidays? Please help me with this.
I have contacted support they said their "higher team is checking my case and will get back with email in 3 days but unfortunately no reply yet.
Visited service center too service center representative also confirmed the issue and told that if he receives mail they he will replace the camera for no cost.
I believe asus will act generously here and its pointless to pay for the part damage which is not customer indused and even this issue is hot on the community as well due to a software update and also with multiple people.
Hopefully waiting for response from someone.
Attaching sample images
@Titan_ASUS @Anders_ASUS @Kris_ASUS @Christine_ASUS @kikoly @Mister
Could any one of you look into this?
Close to a week not even a response.
Hi suraj051
Thank you for your asking. Please avoid any overlapping thread or message, which may disturb the mods and the users to solve the issue. Kindly refer to the link below as similar thread
Sure, Thanks @Christine_ASUS
My rear camera has not been able to focus for the last 2 months and it is capturing the blur image and it has not been solved yet.