Frame drops

AndreaAndrea Level 1
edited February 25 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2
  2. Firmware Version: WW_17.0240.2012.65_0
  3. Rooted or not: no
  4. Frequency of Occurrence: Weekly
  5. APP Name & APP Version (If your issue relates to the app): everywhere

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi all,

after more than one year that Android 10 is out (and even after a reset of the phone) I'm still experiencing random frame drops on all the UI. I'm not sure how is this bug triggered, but seems like it's easier to see it after some days of usage (without restarting the phone). I agreed to live together with this bug also because I found a manual workaround (that is not restarting the phone) that it very simple: switch from 120 Hz to 60, then to 90 and then to 120 Hz again. But I think accepting a bug is wrong so I'm here today asking for a fix since many user experience frame drops and not only me. Can you help?

Thanks,

Andrea

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