English Expand for more options.
Announcement Phone Community Laptop Community

Zenfone max pro M2 Charging Issue

abhi.srivastav.d1abhi.srivastav.d1 Level 1
edited February 27 in ZenFone Max Pro Series

My phone is not charging, sometimes happening and never happening

Comments

  • Christine_ASUSChristine_ASUS mod
    edited January 26

    Hi abhi.srivastav.d1 

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Change the cable and the adapter.

    2. A common reason is the battery port had too many debris, so that the port keep detect debris or moisture. Please try to clean your port with soft tools (e,g. compressed air can) or put the device with dehumidifier for 48 hours.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    https://www.youtube.com/watch?v=Q5AJ4kNGCFs

    4. Bring the device to the Repair Center for hardware/battery checking.

    https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • vishallagoovishallagoo Level 1

    Abnormal charging behaviour is very common issue in asus products. Atleast I experienced it in all my 6 devices like zenfone 2 laser, max pro m1 and m2 and several others. I think fault is in cable that they provide. Its also useless in data transfer. Little movement while data transfer causes sudden transfer failure and disconnectivity of device.

    They should improve USB cable quality.

  • pankajfhzpankajfhz Level 1
    edited January 26

    Same here,

    I also had a lot of this issue Battery Charging/draining)

    I try all above trick

    clear charging pin both adapter/mobile

    changed micro usb cable

    safe mode, downgrade 434 to pie, reset..etc

    but not found any solution...

    Finaly, replaced asus mobile charger....and using/picked...ambrane quick 3.0 (18watt)charger from flipkart. in 331inr Or many optionare in alternative u can chooge accordingly

    100%working and also showingwith rapid charging...

    I many try to search and purchase asus original charger but not found in any online website (available in flipkart but are OUT OF STOCK Since many months.

    At time I am 434 frimware...by with again upgradation in 10.

    waise to asus product are very chailenged...kab kya ho jaye kuchh pta he nahi.😂

  • miltrixmiltrix Level 1

    I have the same problem. Phone not charging until I reboot him. It's very annoying. I changed the cable and charger it no helps. In power-off mode it charging - interesting dual mode) quick charger no try yet

This discussion has been closed.