asus zenfone 3 deluxe zs550kl no service problem

rgmobile222

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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rgmobile222

plz any one help me urgent

thanks in adv

Christine_ASUS

Hi rgmobile222

Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

1. Change the SIM card. Does the device work with other SIM card?

2. Can your SIM card work with other device? Please try to re-insert the SIM card.

3. Does the issue appear right after any system/apps' download or update? Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

https://www.youtube.com/watch?v=Q5AJ4kNGCFs

4. Please try SMMI test 

Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test

If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

rgmobile222

thanks for reply

i need asus zs550kl qcn file

Christine_ASUS

Hi rgmobile222 

Due to security concern and patent protection, we do not provide qcn file to users. Have you ever rooted or unlocked your device? Please note that once you unlock or root the device, it will no longer be regarded as the Original Product. Besides, the unlocked/rooted device is under risk with unexpected software issue.

rgmobile222

https://zentalk.asus.com/en/discussion/comment/149631#Comment_149631

thanks for reply christine_asus

i am from pakistan not a ASUS repair center in pakistan

plz help me

Christine_ASUS

Hi rgmobile222

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Does the device work with other SIM card?

2. Can your SIM card work with other device?

3. Does the issue remain the same in Safe Mode?

4. What is your SMMI test result? 

Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test

If any of the SMMI tests fails, it indicates high possibility of faulty hardware.

5. What is your purchased channel of the device? Did you purchase the device from ASUS authorized channel?

rgmobile222

https://zentalk.asus.com/en/discussion/comment/150546#Comment_150546

thanks for reply christine_asus

any sim in device same problem

other device sim working ok

safe mode same problem

wifi working ok

Christine_ASUS

Hi rgmobile222

Thank you for your asking. Based on your SMMI test result, your device has high possibility of faulty hardware. Which country did you purchase the phone? If the device was bought from ASUS authorized channel, please check your inbox and provide me your SN and IMEI for the repair guiding. Thank you.

rgmobile222

https://zentalk.asus.com/en/discussion/comment/151208#Comment_151208

thanks for reply christine_asus

this details my phone check it

[Picture Deleted Due to Personal Information Leaking]

Christine_ASUS

Hi rgmobile222

Thank you for your reply. After checking, the device is a China SKU, which can only be repaired in China. Please contact with the repair center in China for further repair assistance. If you have difficulty to reach out to the service center in China, please contact with your seller.

Besides, I edited your passage and deleted the picture. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 

rgmobile222

https://zentalk.asus.com/en/discussion/comment/151218#Comment_151218

thanks for reply christine_asus

i am for pakistan

plz help me

how to solve my problem in pakistan

Deannnnn

you can find a private repair store in Pakistan

rgmobile222

https://zentalk.asus.com/en/discussion/comment/151339#Comment_151339

thanks for reply Deannnnn

i checked private repair store but my problem not solve

rgmobile222

plz help me

can some one tell me if the

mobile phone has a software problem

or hardware problem????

Christine_ASUS

Hi rgmobile222

As I mentioned above, if any of the SMMI tests fails, it indicates high possibility of faulty hardware.

Also, please try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

rgmobile222

https://zentalk.asus.com/en/discussion/comment/152892#Comment_152892

thanks for reply christine_asus

already try reset factory settings but same problem

Christine_ASUS

https://zentalk.asus.com/en/discussion/comment/151218#Comment_151218

Hi rgmobile222

As I mentioned before, your device is a China SKU, which can only be repaired in China. Please contact with the repair center in China for further repair assistance. If you have difficulty to reach out to the service center in China, please contact with your seller. Sorry for any inconvenience it may be caused. Thank you for your continued support and patronage.