Making or answering a call causes phone to freeze

raja0iyer1raja0iyer1 Level 1
edited March 2 in ZenFone 6

Making a phone call or answering a call through the phone or WhatsApp causes the phone to freeze. This is happening after upgrading to Android 11. Does anyone else face this issue? What's the solution? Thanks

Comments

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Kindly update all the apps to their latest version.

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check for any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. If still you face the issue factory reset your phone after

    taking a full backup: https://www.asus.com/support/FAQ/1006346/

  • I have the same problem. When I m in an app and somebody calls me, the phone gets freeze. It takes half an hour to start again

This discussion has been closed.