Phone switches off when plugged to charging

GameBotGameBot Level 1
edited February 26 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG2
  2. Firmware Version: Android 10 Kernel: 4.14.117-perf
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Evertime I plug the phone for charging
  5. APP Name & APP Version (If your issue relates to the app): NA

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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It started from 21/01/2021. My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?

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