Phone switches off when plugged to charging

GameBot

Please tell us some basic information before asking for help:

1. Model Name: Asus ROG2
2. Firmware Version: Android 10 Kernel: 4.14.117-perf
3. Rooted or not: Not rooted
4. Frequency of Occurrence: Evertime I plug the phone for charging
5. APP Name & APP Version (If your issue relates to the app): NA

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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It started from 21/01/2021. My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?

aliaras563

سلام چندروز پیش گوشی منم درحالت روشن شارژ باطری نمیکند،بایستی گوشی رو خاموش کنم بعدبزارم شارژباطری انجام شود.واقعاکلافم کرده.نمیدونم چکارکنم؟باتشکر

aliaras563

باسلام

وتشکر.خیر هنگام اتصال شارژر به گوشی خاموش نمیکند،وشارژهم نمیکند.ممنون

aliaras563

باسلام

وتشکر.خیر باعث اتصال شارژر به گوشی خاموش نمی شود ، وشارژهم نمیکند.ممنون

aliaras563

وتشکر.خیر باعث اتصال شارژر به گوشی خاموش نمی شود ، وشارژهم نمیکند.ممنون

ARP_ASUS

Hi GameBot,

I would recommend you to visit service center.

Kindly visit the nearest service center:

https://www.asus.com/in/support/service-center/india