Phone switches off when plugged to charging

GameBotGameBot Level 1
edited February 26 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG2
  2. Firmware Version: Android 10 Kernel: 4.14.117-perf
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Evertime I plug the phone for charging
  5. APP Name & APP Version (If your issue relates to the app): NA

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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It started from 21/01/2021. My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?

Comments

  • سلام چندروز پیش گوشی منم درحالت روشن شارژ باطری نمیکند،بایستی گوشی رو خاموش کنم بعدبزارم شارژباطری انجام شود.واقعاکلافم کرده.نمیدونم چکارکنم؟باتشکر

  • باسلام

    وتشکر.خیر هنگام اتصال شارژر به گوشی خاموش نمیکند،وشارژهم نمیکند.ممنون

  • باسلام

    وتشکر.خیر باعث اتصال شارژر به گوشی خاموش نمی شود ، وشارژهم نمیکند.ممنون


  • وتشکر.خیر باعث اتصال شارژر به گوشی خاموش نمی شود ، وشارژهم نمیکند.ممنون

  • Hi GameBot,

    I would recommend you to visit service center.

    Kindly visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

This discussion has been closed.