Display error or darkness when answering a call

FAQBotFAQBot admin
edited September 2020 in FAQ

If you encounter problems as below during a phone call,
  1. When phone is not close to your ear, screen immediately locks after answering the phone.
  2. Screen still locks after the call ends. 
Please note a screen protector with no hole on proximity sensor position may lead to a malfunction of proximity sensor. Please remove your screen protector and re-confirm if the problem still exists.
  • Proximity sensor is usually located beside the receiver.
  • We recommend you use genuine screen protector sold by ASUS.

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