Whatsapp unable to recognise File Manager as explorer. "You may not have proper app....."

edited February 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Asus 6z
  2. Firmware Version: Latest A11
  3. Rooted or not: No
  4. Frequency of Occurrence: Regular
  5. APP Name & APP Version (If your issue relates to the app): Whatsapp and Default File Manager

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I tried sending a picture as a document on whatsapp. Whenever i click "Browse other docs". I get this error which says " You many not have a proper app to view this content ". I have already reinstalled whatsapp and tried clearing cache and storage in file manager and gallery both several times. Rebooted too. The only thing i got it worked is installing 3rd party file manager. Do note that only few 3rd party file manager seems to work, not all.


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