Problem with micro sd card input

tsunamotsunamo Level 1
edited February 2021 in VivoBook

Laptop Asus 15.6" (Ryzen 7-3700U/16GB/512GB SSD/Radeon RX Vega 10) M509DA-EJ943T

Hello . I buy this laptop recently and for the first time i try to put a micro sd card on !! So i put my sd card and is stuck . My provider took it off and destroyed my micro sd card and now and the input is not working now ! So if this happened at the first time that i used my input sd card reader and destroyed my card isnt in the warranty ?

I mean i used laptops many years and for new laptop isnt what i was waiting for the sd card !

And i was typically doing that thing many times on my ex laptop for transfer my footage !


  • Hello tsunamo,'s a bit hard to judge, whether it is broken when you insert the card, or when the card was being take out.

    Please kindly send your device to our service center for further examination.

    Thank you.

  • Hello i know that i have to pay some charges for the check up and also is going to take time as they told me ! For me the issue is if this is on warranty or not ! If is not in warranty , is also waste of money !

  • Hello tsunamo,

    I'm afraid that it is not cover under warranty.

    Thank you.

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