screenpad UX480 updated but no more working at all

edited February 2021 in ZenBook
  1. System: Win10
  2. Battery or AC: both
  3. Model: UX480
  4. Frequency of occurrence: always
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

it's been a while I updated the screenpad to the v2.0 version, but till then it does not work at all. I can switch the pad mode with the f6 key, I clearly see the pad getting brighter but I cannot get any app displayed anymore - it stays black (we can although see light in the back). I gave a try with all possible updates without any success.


  • Hello Zelie,

    Have you ever reinstall your OS? or it has always been the factory OS?

    Thank you.

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