Computer can't find my router

Bob 32014Bob 32014 Level 1
edited February 9 in Others


Bob 32014

Model Name: All in one ET2410IUTS AKA DESKTOP-09Q80HC

Product ID: 00331-20306-40276-AA143

Firmware Version: I could look it up but probably 9 years old

Rooted or not: I don't think so. Not by me.

Frequency of Occurrence: All the time

APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I can only connect to the Internet with an ethernet cable but I need to connect with my router.

I should say that the computer can't find any routers when I click on "See all available routers".

I got this computer from a friend who never used a router, only an Ethernet cable.

When I look at my network adapters, in device manager, it shows:

Realtek PCIe GbE Family Controller

then a bunch of WAN Miniport listings

The specs say there is supposed to be WAN 802.11 b/g/ll. Is this on the motherboard?

I could open it up and see if there is something missing, like a WAN card that should be plugged in.

I changed my WLAN Autoconfig to automatic but that doesn't seem to help

What's my next step?

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