Crazy Fan until update

ZT-97b5829dZT-97b5829d Level 1
edited February 9 in ZenBook
  1. System: Windows 10 Pro
  2. Battery or AC: both
  3. Model: ASUS Zenbook 14 UX433FLC-A5394R
  4. Frequency of occurrence: constant
  5. Reset OS: doesn't help
  6. Screenshot or video:

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Detailed description:

Hello Asus ZenTalk community! I'm not stranger to frequent problem with the fan of my laptop. I found that it appears after some of the updates of the system, because as soon as I download and install the newest updates, the problem disappears.

I found the same problem here:

The answer made in this post by one of your moderators @Blake_ASUS was absolutely incompetitive, because you shouldn't be as smart as a whip to give this "very useful" advice: "problem? go in our service!"

That's why I'd like to get comprehensive answer from ASUS on this frequently occured problem with the laptop fan and updates of the system, which are obviously the reason of the noisy fan.

Thanks in advance!

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Comments

  • Hi!

    I would also like an answer on the same matter.

    I did some digging and if you look in task manager there will be a process called "system" that usually uses less than 0.5% of CPU capabilities, and mine takes 15%-20% (yours probably does too). Process "system" includes a lot of different procsesses in computer, so I used "windows performance recorder" to record everything my computer does and checked what processes are happening in my computer. I found out that a process or how should I call it called "nvlddmkm.sys" uses most of my CPU usage and is causing the problem. If you google that it comes out as a process connected with GPU if I am not mistaken. My ASUS zenbook has a dedicated GPU NVIDIA GTX 1650 max-Q so I thought there was a problem with it, but actually no. Only when I disabled my INTEGRATED!! GPU in device manager the constant ramping of my fans stopped. I tried installing a lot of different drivers (Both intel and asus) for integrated GPU both none of them helped.

    ASUS please fix the problem because not only the constant rampage of fans is annoying, there is also a power issue since it uses so much power my less than one year old laptop can not go 2 hours without being charged.

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