Not able to update apps in google play store

sreesbhsreesbh Level 1
edited February 7 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ZENGONE 5Z
  2. Firmware Version: screenshot shared
  3. Rooted or not: NOT ROOTED
  4. Frequency of Occurrence: FOR LAST 3DAYS
  5. APP Name & APP Version (If your issue relates to the app): FOR ALL APPS IAM FACING THE ISSUE. WHEN I WANT TO UPDATE ANY APP ITS JUST STUCK WITH PENDING

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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In google play store iam facing the issue with updating the apps. WHEN I WANT TO UPDATE ANY APP ITS JUST STUCK WITH PENDING. Shared the screen shot for info. Any one could please tell how to overcome the issue.

Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for the latest software version.

    2. Go to App settings and clear cache & storage of the App after backing up & disable/re-enable the App

    3. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    4. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

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