Phone not being repaired

theRajeshVtheRajeshV Level 1
edited February 4 in ROG Phone 2

Over two months back I reached out regarding the shutdown issue and @Anders_ASUS tried to help but nothing came off of it.

After a bit of back and forth, I asked for my device to be picked up due to time constrains which the service center agreed to do but didn't at the agreed time, even after people at ASUS intervened. I managed to drop it off myself and they promised to return it within a week to 10 days. It has been over a month since, and I'm yet to get my phone. They simply blame ASUS, saying they're doing everything they can but ASUS isn't sending them the board, and point to me ASUS contact info asking me to beg ASUS for it.

This is extremely irritating and this phone has turned out to be my worst purchase till date.

Comments

  • theRajeshVtheRajeshV Level 1
    edited January 5

    Tried to have @ARP_ASUS PM me to discuss about this, since Anders seems to be on vacation, but the request was probably missed.

  • Hi Rajesh,

    Sending you PM for details.

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