About my Asus Zenfone 5z Speaker

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Please tell us some basic information before asking for help:

1. Model Name: Asus Zenfone 5Z
2. Firmware Version: Security Patch of Nov 5th
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

Whenever I play a video or a song My bottom firing speaker sometime works and sometimes don't. I don't know what is happening. It's not that the speaker is completely dead. It works but only for sometime and then it stop working and the sound only comes from the earpiece. I think it is a software issue. What to do?

victor010

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue

factory reset your phone after taking a full backup: https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit

the service center to have a check. Locate here:

https://www.asus.com/in/support/Service-Center/India